The Integral Relationships Among Communicative Behavior and the Transformation of Healthcare Culture into Inclusive & Safety Culture in Strengthening of Human Capital and Employee Performance Conduct to mprove the Healthcare Service Quality
Lely Nurjanti
ABSTRACT
Background: The transformation of healthcare culture towards an inclusive and safety culture is a shared meanings system that influences communicative behaviour and healthcare service dynamics, shaping interactions with human capital and employee performance, which directly impacts an increasing of healthcare service quality.
Aims: To investigate the relationship among the communicative behaviour, the transformation of health care culture to an inclusive culture and safety culture, the human capital, the employee performance and the quality of healthcare services in the hospitals.
Methods: Quantitative methods non-parametric-non-experimental- correlational, non-positivistism, ex post facto, cross-sectional VB SEM WarpPls with systematic behaviour evidence-based management analysis according to evidence regarding too subjective perceptions of the employees. Sample is taken with Hair JW Technique and purposive non-random sampling is selected as primary data that is collected through questionnaires.
Results: The finding of this research is fit research model that is fullfill to be generalized to the population and valid to be empiric-based evidence for another research. There are significant positive relationships effect quantitatively among communicative behavior, inclusive culture, safety culture, human capital, employee performance and healthcare quality service. Indirect relationships are found between
- Comunicative behaviour and healthcare service quality through human capital and employee performance.
- Inclusive culture and healthcare service quality through human capital and employee performance.
- Inclusive culture and employee performance through human capital.
- Safety culture and healthcare service quality through human capital and employee performance.
Conclusion: This research is proved that there is an integral relationship among communicative behavior, transformation culture towards an inclusive and non-punitive continuous learning safety culture that supported by human capital with good professional employee performance and interpersonal cooperation that conduct to increase the quality of hospital healthcare services.
Novelty: This is Post Positivism paradigm research which holds that there is no absolute truth of knowledge regarding any single theory. Questionairs are collected as primary data of systematic behavior analysis evidence-based management, that are served to assess perception of employee as human capital and internal consumer, that conduct subjectively. Questionnaires is valid and reliable proved with no significant multicollinearity relationship among variable statistically. Exogen variable are proved of having strong predictive relevancy to endogen variable. The finding of this research is model fit to be generalized to the population and valid to be empiric-based evidence for another research. This research and all of the other field research are ongoing and needs to be carried out to conduct, evaluate, and propose a sustainable reporting system, as well as further studies to assess the integral relationship between an communicative behaviour, inclusive culture, safety culture, human capital , employee performance, and health service quality as feedback to improve the policy of sustainable strategic management and human resources management to increase hospital healthcare service quality.
